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Guide to the Complaints Book in Portugal

In Portugal, the Complaints Book (“Livro de Reclamações”) is a vital tool established to protect consumer rights and ensure transparency in business operations. This guide aims to provide detailed information on what the Complaints Book is, why it was established, who must have it, and how consumers can lodge complaints effectively.

The Complaints Book system in Portugal allows you to publicly register any complaint about a business. If you ask a business for their Complaints Book, they know that you mean business and they take your complaint seriously. This is because companies are required to respond to any complaints written in their Complaint Books within 15 days by email. They must inform the customer in their response about the measures that will be taken to address the complaint. Within these same 15 days, they must also share their response with the supervisory/regulatory entity known as ASAE (Autoridade de Segurança Alimentar e Económica).

What Is the Complaints Book?

The Complaints Book is a mandatory mechanism for registering consumer complaints about goods and services. It went into effect on September 15, 2005 and an electronic version fully rolled on December 31, 2019. This book serves as a formal record that allows consumers to voice their grievances directly to the regulatory authorities.

Why Was the Complaints Book Established?

The Complaints Book was established to enhance consumer protection and ensure businesses are held accountable for their services. It provides a structured process for consumers to report issues, facilitating regulatory oversight and promoting higher standards of customer service.

Who Must Have a Complaints Book?

Physical Complaints Book

All suppliers of goods and service providers who meet the following criteria must have a physical Complaints Book. This includes businesses with the following:

  1. Fixed or Permanent Establishment: The business must have a physical location where it primarily conducts its activities.
  2. Public Contact: The business must have direct contact with the public, either through customer service or sales of products and services.

Examples:

  • A clothing retailer with a physical store open to the public.
  • A business with both a physical store and an online presence.

Electronic Complaints Book

All suppliers of goods and service providers, regardless of whether they have a physical establishment, must have an electronic Complaints Book if they engage in digital commerce.

Examples:

  • An online retailer without a physical store.
  • A service provider regulated by the Food and Economic Safety Authority (ASAE) or other regulatory entities.

How to Complain Using the Complaints Book

Physical Complaints Book

How does it work?

Ask for the physical book in the business where you wish to make a complaint. Remember the following when making a complaint:

Always use a ballpoint (so that the complaint cannot be deleted);

  • Write your complaint legibly
  • Enter the establishment or service in question (name and address)
  • Log the complaint including your name, address and identity card or passport number
  • Explain the reasons for the complaint, as well as the date and time on which you made the complaint
  • Keep all documents proving the subject of the complaint (invoices, contracts, brochures, photographs, etc.)
  • Keep a copy of the complaint to which you are entitled

Complaints are registered in triplicate. The person responsible for the establishment hands the duplicate of the complaint to the customer and has 15 working days to send his reply to ASEA. The consumer may also send the complaint to ASEA to ensure that the complaint is received. A third copy of the complaint remains in the book and cannot be withdrawn from it.

After examining the formal complaint, ASEA decides whether or not to penalize the establishment. If there is not enough data to proceed, the establishment has a period of 10 days to submit allegations in its defense.

It should be noted that whenever the complaints book is requested, the owner of the establishment may not ask to see any identification before presenting it to the customer. If access to the book is denied, it may be advisable to return at a later date and try to ask for the book from a different member of staff. Then, the original complaint can be made along with a second complaint regarding the refusal to present the book.

Electronic Complaints Book

  1. Access the Platform: Visit the Electronic Complaints Book Platform at Livro de Reclamações.
  2. Register Your Complaint: Fill out the online form with the necessary details about your complaint.
  3. Submit Your Complaint: Once submitted, the complaint will be directed to the appropriate regulatory authority.

You can also contact the website by calling 217 998 010.

What about a Book of Compliments?

It may surprise you to know that there is also a Book of Compliments, known in Portuguese as the Livro de Elogios, created by Cristina Leal in 2013. Now present in over 11,000 establishments, this concept resonates with the Portuguese culture, which values hard work, hospitality, and care. The book has become an essential tool for fostering a positive environment in businesses and communities.

Initially only a traditional paper book, the Livro de Elogios has evolved with a website for easy acquisition, an app for online praises, and a digital version for greater accessibility. Continuous innovations keep it relevant and beneficial for companies, with updates shared via email and social media. Businesses can acquire the Book of Praise online to enhance their workplace environment. Please note that this is not mandated by the government. It is the work of a private company.

Final Thoughts

The Complaints Book is an essential tool for consumer protection in Portugal. By understanding the requirements and processes involved, both consumers and businesses can ensure that complaints are handled effectively and transparently. It’s comforting to know that there are strong protections in place for consumers in Portugal.

Public Services Will Soon Have Daily In Person Attendance Hours

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In the official journal of the Portuguese Republic, the Portuguese Council of Ministers recently published a resolution determining that all public services must guarantee face-to-face service without appointment, and make real-time information available about their capacity and waiting times.

The Government declared that “all public services and public administration entities that provide services to the public,” regardless of whether they are integrated in a Citizen’s Shop (Loja do Cidadão) or not, will now ensure service hours “without the need for prior appointment, on a daily basis.”

Simultaneously, public services will have to make available to the public, both in Portuguese and in English, information about the services, in an “adequate, complete, and updated” way, on their websites and physical locations, as well as the continuous indication, live, of their waiting times.

Telephonic translation service in languages other than Portuguese and English must be disseminated through the Migrant Helpline of the Agency for Integration, Migration, and Asylum (AIMA).

For citizens with deficiencies or incapacities, elderly visitors, pregnant ladies, and people accompanied by young children, there will be tickets allowing priority service.

The resolution also requests that each entity delivers a study, within 180 days, that includes the “survey of the quantity and training adequacy of the human resources of the services for the functions of public service, as well as any necessary improvements in the physical facilities where it is provided;” the “identification of services exclusively provided in person, justifying such need or the susceptibility for their dematerialization;” and the “evaluation of the impacts of the telework regime, by service workers,” for the fulfillment of face-to-face service.

Luís Montenegro’s Government also recommended that the administrative bodies of the autonomous regions and respective local authorities, as well as the local and regional administration entities, adopt these rules, so that they are applied uniformly throughout the country.

Portugal Has Never Had This Many Abandoned Animals

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More than 45,000 stray animals were removed from the streets in 2023 in Portugal.

According to the official data revealed by the last report published by the Institute for Natural Conservation and Forests, last year, 45,148 stray animals were removed from the streets. However, the Institute warns that the real number of stray animals is much higher, being close to a million.

Note that, out of all the Portuguese municipalities, 15 did not reply to the Institute’s inquiry, and 43 did not provide any data. Independently, the official numbers are what counts.

During the last 5 years, the number of stray animals removed from the streets was as follows:

2019 – 31,966

2020 – 31,339

2021 – 43,603

2022 – 41,994

2023 – 45,148

There have never been so many stray animals rescued as last year. According to the Institute, this is not a recent issue. However, the post-pandemic period has been rough in this sense. Many people adopted animals during the pandemic, not because they really wanted them, but because they could use the company and/or the excuse to go out. As restrictions were lifted and time passed, many animals became more of a burden instead of an actual part of the family that was appreciated and loved unconditionally.

The ongoing crisis and the continuous degradation of the general quality of life for most people has also had a negative impact. Today, having an animal as part of the family is often more expensive than having a person.

However, not all results are negative. The same report shows that, even though there are many more animals on the streets, there are also many more animals being adopted. During the last five years, the numbers were as follows:

2019 – 18,187

2020 – 20,664

2021 – 25,474

2022 – 24,721

2023 – 30,424

The Institute believes that the progressive social awareness related to the number of stray animals and the possibility of adopting instead of buying has impacted these numbers positively. The hard work of municipalities and animal organizations over the years seems to be producing results. However, more effort is required, especially regarding the improvement of the operational capacity of the associations and public kennels.

The 8 Best Cocktail Bars in Porto

Although port is the drink of choice for Portugal’s second largest city, you can still find a wide range of options in Porto’s thriving cocktail bar scene. Take a break from the tawny and the ruby port and try a few different cocktail bars during your second day in Porto. We wouldn’t want you miss Porto’s most famous drink, but if you’re more of a cocktail kind of drinker, here are the 8 best cocktail bars to discover in Porto.  

Book Pub Crawl & Bar Experiences in Porto 

1. Curioso Cocktail Bar

Located right next to the Mercado Ferreira Borges and Palácio Bolsa, Curioso Cocktail Bar is set back from the main hustle and bustle of Porto and offers creative cocktails accented with subtle flavors. The warm and refined setting with a touch of the Orient invites you to sit back, relax, and then immediately plan your return. Expect impeccable service and a nice selection of snacks to pair with your drinks. We suggest sitting inside rather than outside to be fully immersed in the experience.

2. Onterrace Cocktail Bar

This place is so proud of their outside terrace that they named the bar after it, so you already know where to sit. Sink down into one of the cozy loungers and grab yourself a Berry Spicy cocktail at a good price. While the drinks are nice, the atmosphere and more a is the highlight here. Don’t come expecting drinks that will blow your mind.

3. Torto

Think dark, disco, neon, and ivy when you picture Torto. The super friendly staff will serve you water before you even need to ask (for free, which is not always so easily done in Europe). Try the Peanut M or the Purple Rayah cocktails for their unique flavors. Be advised that this place does get loud and quite crowded so go to a place like Curioso if you’re looking for a more intimate setting.

4. Meridians and Parallels

Slightly out of Porto’s center near Heroísmo metro station is the intriguingly named Meridians & Parallels. This is a place to go when you want to meet a quirky mix of locals and travelers from around the world. Not only is Meridians & Parallels open on Sundays (when many bars are not), it is also open until 2 am every evening. Don’t expect innovative, groundbreaking drinks. Do expect good fun, good music, and good neighbors. If you’re traveling solo, this is the best bar to visit and immediately feel welcome. The inviting staff can make drinks off the menu and will do their best to accommodate you.   

5. Cais Nobre

Looking for a place to drink during the day? Why not head on over to the new Cais Nobre on the banks of the Douro River with great views of the Arrábida Bridge? The theme here is a tribute to the explorers of Portugal. Order a delicious tapa and try the O Navegador (the Navigator) served with chocolate or the Vasco served with half of a passionfruit served filled with homemade ice cream! Day or night, this place is a delight.

6. Estúdio Arte Bar

Estudio Arte Bar comes with a wonderful story, as it was created in honor of the owner/bartender’s father who used to run a photo studio here. Give the owner a few of your favorite flavors and he can create a unique drink for you that comes with a Polaroid to take home as a memory. The ode to the former photo studio continues over the bar where photo umbrellas hang and in the dark room turned bathroom. Start your evening here and you won’t be disappointed.

7. Eddie’s.Klub

Whisk yourself away to Eddie’s.Klub if you’re a whisky lover in Porto. With an inventory of over 100 whiskys from all over the world, this place is a whisky lover’s dream. Eddie and João can pour you some nice drams or even a tasting flight if you prefer. The knowledge about whisky is so deep here that you may finally become a convert after spending some time with Eddie. If you don’t want to dram away the hours, wine and other cocktails are also available.

8. The Royal Cocktail Club

The Royal Cocktail Club is hit or miss with some guests, but it remains on the Top 50 Bars in the EU list, so it might just be your vibe. Because of the bar’s fame, don’t expect the service to be as personal as some of the other cocktail bars in Porto. Do expect innovation and interesting renditions on classic cocktails. Try the Pistachio Moscow Mule or the Raspberry Fizz. If you’re looking for some of the best cocktails in Porto, look no further.

Guide to Porto

⬇️Please share your favorite bars in Porto in the comments below ⬇️

Porto Has More Than 30,000 Vacant Buildings

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A recent study revealed that the greater Porto Region has more than 30,000 vacant buildings.

According to the data published by the real estate website and marketplace, Idealista, the municipalities of Porto, Matosinhos, Gaia, and Gondomar, all of which are part of the Porto region, together have around 31,241 buildings that may be vacant, or are declared as such. Note that, in Gaia alone, there are 22,001 buildings in such conditions.

Almost all of the buildings are privately owned, and the owners have to pay a higher municipal property tax (IMI) to the authorities – the aggravated municipal property tax (aggravated IMI).

When it comes to the reasons why the buildings are in such conditions, Idealista identified several different factors. First and foremost, many of the buildings are stalled for judicial reasons connected to the sharing of family inheritances. Others are being held as they are, waiting for an increase in value that justifies their sale. Some have the project licensing delayed due to bureaucratic reasons, and others will never be built because the construction costs have become too high.

The Portuguese Government’s Program to Accelerate the Economy

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On July 4, the Portuguese Government announced a package of 60 measures to help the national economy overcome 20 challenges, known as the “Accelerate the Economy Program” (Programa Acelerar a Economia).

Given the current context of Portugal, here are some of the most critical measures:

  1. Gradual Reduction of Corporate Income Tax (IRC) to 15% – To stimulate economic growth and increase the competitiveness of Portuguese companies, the program proposes a gradual reduction of the corporate income tax rate, from the current level to 15%, at 2 percentage points per year. The measure aims to enhance the investment capacity of businesses and improve salary levels and, as a result, foster a more dynamic economic environment. For SMEs and Small MidCap companies, the IRC rate on the first 50,000 euros of taxable income will be reduced gradually to 12.5% over three years.
  2. New Talent Attraction Regime (IFICI+) – Recognizing the importance of talent in driving innovation and growth, the IFICI+ program introduces a 20% tax rate on qualified professionals’ income. This measure is designed to attract highly skilled workers to Portugal, addressing the current talent shortage and boosting the country’s innovation capabilities. By broadening the range of professions and companies that are eligible for this incentive, the program aims to create a more attractive environment for talent. Note that this regime is what extends the scope of what is known as the NHR.
  3. Reinforcement of Financial Incentives for Small MidCaps – Small MidCap companies play a crucial role in the Portuguese economy. Hence, the program strengthens the financial incentives under the PT2030 initiative, ensuring that companies have access to the necessary support to scale and expand. The measure aims to promote transparency in access to public funds, encouraging investment in innovation and participation in global supply chains.
  4. Launch of the ‘State to Pay in 30 Days’ Plan’ – The plan states that public entities shall reduce payment terms to suppliers to no more than 30 days in order to improve liquidity and economic certainty. This initiative will significantly benefit SMEs by ensuring timely payments, thus enhancing their cash flow. Also, the creation of a current account between the Tax Authority and companies, which will eventually expand to the entire central administration, will further streamline financial transactions.
  5. Industry 2045 – This measure entails the creation of a 20-year strategic vision and action plan for the sustainable reindustrialization of Portugal. The objectives are to strengthen Portugal’s role in European industrial policy, replace imports, and add high-value services. By focusing on sustainable practices, this measure is expected to modernize the industrial sector and promote long-term economic resilience.
  6. Strengthening Tourism Sector Digitalization – Digital transformation is considered essential for maintaining competitiveness in the tourism sector. Hence, this measure promotes the digitalization of tourism companies through projects that enhance asset interconnection, tourist flow management, and innovation accelerators. The rationale is that, by leveraging digital tools, the tourism sector can improve service delivery and customer experience, positioning Portugal as a leading tourist destination.
  7. Sustainability, Circular Economy, and Climate Agenda Plan for Tourism – This plan, which will be executed until 2030, is set to reinforce Portugal’s position as a sustainable tourist destination. The plan focuses on promoting circular economy practices and environmental sustainability, with the support of a network of regional tourism observatories, and intends to attract environmentally conscious tourists and investors to ensure the long-term viability of the tourism sector.
  8. National Program for Technological Innovation Training – A program that will provide training in partnership with universities and polytechnics in order to boost innovation and the commercialization of new products. The initiative aims to develop skills that are essential for technological innovation, enhancing the country’s capacity to compete on a global scale. Through an adequate investment in human capital, Portugal can foster innovation and drive economic growth.
  9. Launch of the Defense Economy Program – Strengthening the defense industry’s technological and industrial base, this is a measure that promotes the participation of Portuguese companies in European and NATO procurement programs. The objective is to improve the country’s defense capabilities and create new economic opportunities by encouraging collaboration in research.
  10. Creation of the ‘PME Líder ESG’ Award – This award is introduced to encourage the adoption of environmental, social, and governance (ESG) practices. The recognition is supposed to incentivize companies to integrate sustainable and responsible business practices, thereby enhancing their competitiveness and contributing to a more sustainable economy.
  11. Integration and Training Program for Migrants and Refugees in Tourism – Recognizing the potential of migrants and refugees, this program aims to improve their integration through highly specific training and job placement within the sector. The initiative seeks to address labor shortages and enhance the diversity and inclusivity of the workforce by leveraging the skills and the talents of these groups.
  12. Complete the National Maritime Spatial Planning Plan – The approval of the Maritime Spatial Planning Plan for the Azores will complete the plan for the Portuguese maritime space, which will support economic activities and marine environment protection. The goal is to promote the sustainable use of marine resources, contributing to the blue economy and to environmental conservation.
  13. Promote Innovation Supports in Blue Biotechnology – This measure provides financial support to blue biotechnology SMEs, for the innovation of consultancy services, in order to enhance their market presence through technological assistance and intellectual property management, and boost the blue economy whilst promoting sustainable innovation in marine resources.

The “Programa Acelerar a Economia” presents a strategic framework designed to improve Portugal’s economy by addressing key challenges and leveraging opportunities for growth and resilience. Focusing on measures that enhance competitiveness, attract talent, promote innovation, and ensure sustainability, among others, the package lays a strong foundation for a more prosperous economic future.

Although we’re not at the execution stage yet, its existence and substance reaffirm the Government’s commitment to a conscious and sustainable economic development.

Crypto in Portugal: A Guide to the Crypto-Friendly Country

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Portugal is one of the most crypto friendly countries in the world, despite introducing specific taxes on cryptocurrency investments in January 2023. Lisbon hosted an Ethereum conference in October of 2021 and is following the global trend of NFTs, having hosted Europe’s first crypto art festival, Rare Effect in May of 2021. More recent conferences include NEARCON and the Non Fungible Conference, which have been held for multiple years in Lisbon.

In the last few years, crypto companies have been on the rise in the country and changing the way the Portuguese view this industry. For example, Criptoloja was the first crypto exchange licensed by Portugal’s central bank to operate in Portugal, in October of 2021. The company now allows individuals to purchase over 200 different cryptocurrencies with euros. From being able to purchase products with a crypto visa card to favorable tax regulations on crypto, Portugal is one of the best places to be a crypto trader.

There is also an active crypto community in Portugal with regular meetups in Lisbon, Porto, Madeira, and even Caldas da Rainha. Lisbon even has a coworking space, the Block Lisboa, dedicated to the cryptocurrency industry, which hosts regular crypto meetups on Friday evenings.

why is portugal a crypto friendly country

Is Portugal a Tax Haven For Crypto?

Technically, yes, but there is a catch. Before January 2023, Portugal viewed cryptocurrencies solely as an asset, rather than as a form of payment and thus did not tax it as the former. Cryptocurrency was treated like any other currency, essentially. You would not be charged VAT or Personal Income Tax (IRS), as an individual.

Currently, businesses that provide services related to cryptocurrency are taxed on gains between 28% and 35%. If you trade cryptocurrency as your primary income source (as your main profession), you will also be taxed this amount. There are many factors that determine whether this is the case like your profit and the frequency of your trade. To be sure, contact a tax advisor in Portugal.

As of January 2023, profits from the purchase and sale of cryptocurrency are still tax-free as long as they are not your main source of income and you hold the coins or tokens for more than 365 days. This is still seen as very favorable compared to most other European jurisdictions. At times, Portuguese banks will contact you and ask you for a receipt or proof of exchange.

Moving to Portugal for Cryptocurrency Trading

Cryptocurrency and the Portugal Golden Visa

Applying for a Portugal Golden Visa is a great route for crypto investors to take. This way, you can enjoy the tax benefits of this crypto-friendly country. Created in 2012, the Portugal Golden Visa is known as one of the most attractive visa programs in the world. The program allows non-EU citizens to qualify for a residency permit and eventually a passport in the country through investments.

With a Portugal Golden Visa, you can live in Portugal and travel within most European countries without an issue. However, while you do not need to reside in Portugal to get a Golden Visa, you should do so to take advantage of the crypto tax incentives. Profits from purchase and sale of cryptocurrency is not taxed if you hold your coins or tokens for more than 365 days. To become a tax resident, you must spend more than 183 days of the year in Portugal.

You will need to make an investment to apply for the Portugal Golden Visa. A lot of people do not know this, but you can qualify for any of the investment options with crypto visa cards. Not only can you use crypto to qualify for a Portugal Golden Visa, but you will also benefit from the Portuguese system if you hold your crypto assets for more than one year.

We advise that you seek legal and financial advice before starting your application. See our full guide on how to get a Portugal Golden visa here.

Cryptocurrency and the Portugal D7 Visa

Also known as the Portugal passive income visa, the Portugal D7 Visa is a popular way in which cryptocurrency investors move to Portugal. The Portugal D7 Visa gives residency status to non-EU individuals, including retirees, who want to move to Portugal and have a regular passive income. You must prove that you have passive income, derived from a pension, rental, dividend, or investments. Here are the passive income requirements to be eligible:

  • The main application must make at least 100% of the minimum wage (€9,840 per year as of Jan 2024)
  • For the spouse or parents of the main applicant, you need at least 50% (€4,920 per year as of Jan 2024)
  • For the dependent children of the main applicant, you need at least 30% (€2,952 per year as of Jan 2024)
  • Therefore, for a couple with one child, you would need around €17,712 a year to be eligible for the D7 Visa.

This visa not only gives you the right to live in Portugal, but after five years of residence, you can also apply for Portuguese citizenship. We advise that you seek legal and financial advice before starting your application.

Frequently Asked Questions About Crypto In Portugal

Is crypto legal in Portugal?

Yes. Although it is not recognized as fiat currency, like the euro, you can legally trade crypto in Portugal. You can also cash out crypto into euros. It does not, however, have legal tender status, such as the euro, meaning it is not recognized by the government as a means to settle public debt and pay legal fines, for example.

Is Bitcoin legal in Portugal?

Yes, Bitcoin is legal in Portugal, as are all cryptocurrencies.

Is there a Bitcoin ATM in Portugal?

This one might sound like an urban myth, but yes. You can find a Bitcoin ATM in Portugal. However, these are very rare. You can find a couple in Lisbon and Porto.

Can you buy things with Bitcoin in Portugal?

You can purchase things with Bitcoin in places that would not necessarily accept the cryptocurrency using a bitcoin credit card. There have also been instances of people purchasing properties with cryptocurrencies such as Bitcoin, as well as Dogecoin, Ethereum, and Cardano in Portugal as Swiss crypto payment processor FNTX Capital Suisse partners with Portuguese property developer 355 Developments. Others are following in their footsteps. For example, the sports team Benfica accepts Bitcoin as payment for ticket purchases.

Portugal and crypto tax: is crypto tax-free in Portugal?

Yes, if you hold it for more than 365 days and it is not your main source of income. In this case, you will not be charged VAT or Personal Income Tax (IRS), as an individual. However, businesses that provide services related to cryptocurrency are taxed on their gains no matter how long that you hold the asset. Contact a tax advisor if you are unsure whether this applies to you.

Will crypto always be tax-free in Portugal if you hold for more than 365 days?

Probably not. However, in the near future, crypto will likely remain tax-free in Portugal as long as you hold your tokens or coins for more than 365 days.

The Alqueva Dam – An Oasis in the Alentejo

The Alqueva Dam, located in the heart of the Alentejo, is one of Europe’s largest dams. Constructed on the Guadiana River and completed in 2002, it creates the Alqueva Reservoir, Western Europe’s largest artificial lake. The dam plays a crucial role in regional irrigation, water supply, and hydroelectric power generation. Additionally, it supports local tourism and wildlife habitats and exemplifies a completely transformational engineering achievement.

Before the dam was built, the Alentejo was known for its arid landscapes and scorching summers. Today, the scenario has changed dramatically. Lake Alqueva has become an oasis that attracts visitors from all over the world.

Whether sailing the tranquil waters of the lake, hiking the picturesque trails or stargazing in one of the clearest skies in Europe, the Alqueva Dam gives visitors an incredible opportunity to connect with nature and admire the mighty engineering effort that powers the region.


Ana Teresa Jeremias Rosado, Alqueva Dam, Flickr

An Engineering Marvel

The Alqueva Dam is one of the largest in Europe, with a height of 96 meters and a length of 458 meters. The reservoir created by the dam, Lake Alqueva, covers an area of 250 square kilometers and stretches 83 kilometers in length. The main purpose of the dam is to provide water for irrigation, generate hydroelectric power, and supply the region with drinking water.

The construction of the dam involved significant challenges, including the relocation of entire villages and the preservation of archaeological sites. Modern technology and meticulous planning ensured the successful completion of the project, which now serves as crucial infrastructure for the Alentejo region.

What to See and What to Do around the Great Lake

Lake Alqueva and its surrounding areas offer a multitude of activities for visitors, from water sports to cultural excursions. Here are some of the must-see attractions and activities around the Alqueva Dam:

Alqueva Dam, Manuel Faisco, Flickr

Water Sports and Boat Trips

Lake Alqueva is a paradise for water sports enthusiasts. Visitors can enjoy sailing, kayaking and paddleboarding on the lake’s tranquil waters. Several local companies offer boat rentals and guided tours, providing a unique perspective of the stunning landscape. The calm, expansive waters are perfect for beginners and experienced sportsmen alike.

Dark Sky Alqueva

The Alqueva region is famous for its exceptionally clear skies, making it one of the best places in the world for stargazing. The Dark Sky Alqueva Reserve, the first site in the world to receive the “Starlight Tourist Destination” certification, offers visitors an unparalleled opportunity to observe the night sky. The observatory offers guided tours, telescopic observations, and astrophotography workshops.

Moura and Monsaraz

The picturesque towns of Moura and Monsaraz, located near the Alqueva Dam, are rich in history and charm. Moura is known for its beautiful gardens, historic castle, and the Mouraria district, which showcases the town’s Moorish heritage. Monsaraz, situated on top of a hill, offers breathtaking views of Lake Alqueva and features well-preserved medieval architecture, narrow cobbled streets and an ancient castle. Both towns offer a glimpse into the region’s rich cultural and historical past.

Monsaraz
F. Nestares P., Monsaraz, Flickr

Wine Tasting

The Alentejo region is famous for its wine production, and a visit to the Alqueva area wouldn’t be complete without a wine tasting tour. Numerous wineries and vineyards offer guided tours and tastings, allowing visitors to sample some of Portugal’s finest wines. The combination of the region’s unique climate and traditional winemaking techniques results in exceptional wines that are highly prized both nationally and internationally.

White wine, Iva Mananquil, Flickr

Nature Trails and Hikes

For those who prefer land-based activities, the Alqueva region offers several nature trails and walks. The trails wind through scenic countryside, olive groves, and cork oak forests, providing opportunities for bird and wildlife watching. The routes vary in difficulty and cater to both casual and experienced hikers. The serene surroundings and picturesque landscapes make hiking in this region a truly enjoyable experience.

Aldeia da Luz and Riverside Villages

Aldeia da Luz is a modern village built to replace the original village that was submerged by Lake Alqueva. The new village preserves the cultural and architectural heritage of the old village, offering a fascinating glimpse into the lives of the inhabitants who were relocated. The Museu da Luz, located in the village, provides an in-depth look at the history, archaeology, and anthropology of the region, making it an interesting stop for history buffs.

Amieira Marina

Amieira Marina is a popular starting point for exploring Lake Alqueva. The marina offers a range of services, including boat rental, fishing equipment, and guided tours. It is also home to a floating hotel, providing a unique accommodation experience. Visitors can enjoy a peaceful boat trip, try their hand at fishing or simply relax and take in the stunning views of the lake.

Mourão Castle

Mourão Castle, located near the town of Mourão, is another historic site worth visiting. The castle, which dates back to the 13th century, offers panoramic views of Lake Alqueva and the surrounding countryside. The castle’s well-preserved walls and towers provide a fascinating insight into the region’s medieval history.

Mourão Castle
Mourão Castle, David Barrigoto, Flickr

Birdwatching

The diverse habitats around Lake Alqueva make it a paradise for birdwatchers. The region is home to a variety of bird species, including some rare and endangered ones. Birdwatching tours and excursions are available, offering enthusiasts the chance to observe birds in their natural habitats. The best times for birdwatching are during the spring and fall migrations, when the variety and number of birds are at their peak.

Traditional Cuisine

No visit to the Alentejo region would be complete without sampling its traditional cuisine. The local gastronomy is characterized by substantial and tasty dishes, often made with local ingredients. Some must-try dishes include “açorda” (a bread soup), “migas” (a dish made from stale bread) and “porco preto” (black Iberian pork). Numerous restaurants and taverns in the area serve these and other traditional dishes, providing a delicious culinary experience.

Sustainable Tourism and Environmental Awareness

The development of tourism around the Alqueva Dam has been carried out with a strong emphasis on sustainability and environmental preservation. Efforts have been made to ensure that tourism activities do not harm the natural environment and that local communities benefit economically from tourism. Initiatives such as the Dark Sky Alqueva Reserve and ecological accommodation highlight the region’s commitment to sustainable tourism.

Final Thoughts

The Alqueva Dam and its surrounding areas offer a diverse range of attractions and activities to suit all types of travelers. From water sports and stargazing to exploring historic towns and tasting world-class wines, the Alqueva region promises a memorable experience. The combination of natural beauty, rich cultural heritage, and modern amenities makes it a perfect destination for those seeking both adventure and relaxation.

Whether you’re an outdoor enthusiast, a history buff or a lover of good food, the Alqueva region has something for you. Its unique blend of tradition and modernity, along with its commitment to sustainability, makes it a shining example of how tourism can positively impact a region. Plan your visit to the Alqueva Dam and discover the many wonders that await in this remarkable part of Portugal.

The 9 Best Cocktail Bars in Lisbon

Lisbon’s cocktail bar scene is a lot more varied than you might think. The friendly Lisbon vibes combined with its amazing weather and relaxed pace of life have charmed many a visitor into moving here – sight unseen or only weeks after their first visit. More and more of these new new Lisboetas are stoking the cocktail fire that is burning bright in our city of light. From an Irish whiskey connoisseur to the Louisiana bayou to Lisbon from the 1920s, come along with us as we explore nine of Lisbon’s top cocktail bars. 

Book Pub Crawl & Bar Experiences in Lisbon  

1. Onda Cocktail Room

Let’s start with what we consider the very best in the city – Onda Cocktail Room. Owned and operated by Peter O’Connor, a former bar expert for Bar Rescue TV Show and a former Master of Whisky at Diageo, Onda Cocktail Room has a 5-star rating on Google and concocts some of the city’s most inventive and complex cocktails. The depth of flavor is accentuated by the friendly banter with Peter and wife Joana, who will immediately make you feel at home. Do yourself a favor and be sure to try the Nikkei Milk Punch while you’re there.

2. 146 Bar

146 Bar, right along the main tourist corridor between Cais do Sodré and Praça do Comércio, serves up exotic cocktails in an easy to access location. Despite its proximity to the tourist spots, we believe that this is still under the radar. Try one of the Seven Deadly Sins drinks and don’t be surprised if your drink comes in an unique vessel. The delicious drinks are paired with a cozy atmosphere to make sure you have an unforgettable night – one that you will be excited to repeat. 

3. Quattro Teste

In the shadow of the Castelo de São Jorge lies another cocktail lover’s dream – Quattro Teste, which means “Four Tests” in Italian. This intriguing mix of Basque and Italian culture serves up a smashing range of innovative drinks along with an astute ability to find the perfect drink for each guest. As part of the Italian concept, the bar also specializes in vermouth. Enjoy the Basque bites and experience art in its liquid form at its maximum splendor.

4. The Royal Vessel

Tucked away off a side street in Principe Real is the Royal Vessel, a beautifully moody and eclectic cocktail bar best described as book-loving maritime explorer. Vibe along to the lounge-style playlists and meet regulars and tourists alike. The menus here are tucked into old books and candles provide gentle lighting to the space. Come for the drinks and stay for the atmosphere. For something special here, try the “Aviation,” a 100+ year-old cocktail recipe that almost vanished into obscurity.

5. Fox Trot

Fox Trot is a quick three-minute walk from The Royal Vessel but a world away in terms of atmosphere. This is a speakeasy style cocktail bar that requires you to ring the doorbell to enter. It serves classic cocktails from a refined menu surrounded by vintage decor, and you can even play billiards if you so desire. Come here more for the unique environment rather than the complexity of the drinks.     

6. Procópio

Procópio is timeless classic hidden in Campo de Ourique. You have to know that this place is here to be able to find it. Once you do, you are in for an intimate treat as walking into this bar truly transports you back in time to the 1920s. Sit in one of its comfortable corners and delve deep into conversation with your significant other. We suggest trying the drink that gave the bar its name – the Procópio, served with a green cherry on top. This is a place to be quiet and thoughtful as you imbibe, not a place to be drunk.

7. The Bayou

One of the newest additions to the Lisbon scene, The Bayou is owner Raegan Rivers’s love letter to her home state of Louisiana. Located at the edge of Principe Real, the Bayou offers classic and inventive cocktails from New Orleans surrounded by green, gold, and Mardi Gras beads. Don’t be surprised if you spot an alligator at the bar or walk out with some new friends. Try the Hurricane or the Ramos Fizz. You won’t be disappointed.

8. Matiz Pombalina Cocktail Bar

Located in the trendy neighborhood of Santos, Matiz Pombalina Cocktail Bar is run by a charming man named Manuel who has created a stylish and cozy place to get to know someone better. Sink into a comfortable chair and savor sumptuous sips or go on a cocktail-tasting extravaganza. Press the buzzer at the entrance to gain entry and have a wonderful time. 

9. Freaky Tiki Rum Shack Bar

And now for something completely different: Freaky Tiki Rum Shack Bar in Alcântara, only a 6-minute walk from the LX Factory. This is the kind of bar where it is small enough that all customers may quickly become friends – especially with the bartender Aris. Escape to the Caribbean or the South Pacific as soon as you breeze through the doors. This is best visited with a few friends when you’re ready for vacation vibes and in a social mood. Trust us, you’ll forget you’re in Lisbon.

Guide to Lisbon

⬇️Please share your favorite bars in Lisbon in the comments below ⬇️

A New Non-Habitual Residents (NHR) Regime

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The Portuguese Government announced a new Non-Habitual Residents (NHR) regime yesterday. The ordinance is yet to go into effect while the implementation and clarification details are worked out.

Here is what we know so far.

 New Proposed NHROld NHR
Income Tax Rate20%20%
Pension Tax RateRemoved10%
Who is Eligible?Non-habitual residents that have not lived in Portugal for the last 5 years, have not benefited from the former regime, and that perform high-value added activities of a scientific and technical nature or other qualified professions (still to be announced)Non-habitual residents with professions that were considered high-value added activities of a scientific, artistic, or technical nature
DurationNo details yet10 Years
Current Legal StatusPendingExpired

 

According to the Financial Times, the Portuguese Minister of Finance, Joaquim Miranda Sarmento, intends to recover the measure that has been terminated by the former Government (the original NHR).

Yesterday, the Portuguese Council of Ministers approved a reintegration, and the Minister of Finance presented its general basic principle – to tax only 20% of the income obtained in Portugal by non-resident scientists and researchers, either foreigners or Portuguese immigrants, who have not lived in Portugal for at least 5 years.

The previous NHR regime allowed for a reduction of the personal income tax (IRS). It stipulated that Portuguese source income, from dependent work and self employment, earned from high-value added activities of a scientific, artistic, or technical nature, by non-habitual residents, was taxed at a special rate of 20%, if they did not opt for aggregation, regardless of the amount earned. Pensioners, on the other hand, paid 10% IRS, and until 2020 they were exempt from doing so. The regime was materialized in the State Budget for 2024, where the former Government created a rule in the Tax Benefits Statute, as it can be seen in the Portuguese IRS Code.

The new regime will be regulated through an ordinance, which, unlike laws and law-decrees, is an administrative act of power exclusive to the Government (according to the Portuguese Constitution of the Republic). It is important to consider that such an act is usually used to regulate details on a specific matter.

In accordance with the words of the Minister of Finance, the new regime will cover, exclusively, the A and B income categories, which will have a flat rate of 20%. This means (A) dependent work, and (B) any business and professional income. In terms of personal scope, it will apply to non-residents “who take up residence in Portugal and who have not resided in Portugal for the last 5 years,” and did not benefit from the previous regime.

The new Non-Habitual Residents regime designed to attract more talented individuals will extend to more professionals than the previous NHR. According to the Minister, the new regime will include scientists, researchers, and other qualified professionals. The goal is to “attract qualified talent to the Portuguese economy” by providing “a tax incentive for scientific research, innovation, and human capital, that covers a wide range of qualified professions and companies”.

Note that pensioners are excluded from this new NHR regime.