Now, you can pay for your Lisbon transport pass on your phone

Written By Becky Gillespie

No more waiting in line at ticket machines, Lisbon residents! Carris, the public road transport company for passengers, has come to the rescue with the release of its CarrisWay mobile app at the end of February 2024.

Carris created the app with the help of consulting firm DXspark and the Carris Information Technology team, making it the first transport operator in Portugal to design and launch its own app to help users top up their transport cards. The new app can be used on Android and iOS smartphones with compatible NFC technology.   

Only metro cards with embedded chips and antennae inside can be used with the new app, not the paper cards issued from ticket machines. These include Navegante cards, which can be requested from any Fertagus Ticket Office and are typically delivered within 10 days, and Lisboa Viva cards, which can be requested from Carris offices and either delivered to your home or issued directly at the office if you pay more.

How to use the CarrisWay app

To use the app, simply open the app and click “Iniciar Leitura.”

Place your card on your phone for the CarrisWay app to be able to read it, CarrisWay app, Photo by Becky Gillespie

Place your card on the top of your phone screen (not underneath) and hold it there.

You will then be given the option to charge (carregar) your card through Zapping (charging a set euro amount) or one of the monthly passes such as Navegante Municipais (30 € per month) or Navegante Metropolitano (40 € per month). The Navegante Metropolitano includes a wider area of Lisbon stretching all the way to Cascais and Sintra. It includes 18 municipalities and all forms of transportation. It only restarts at the beginning of each month, so if you charge it in the middle of the month, you will only be given 15 days.

Different passes that you can recharge, CarrisWay app, Photo by Becky Gillespie

After you click “Carregar,” you can choose to enter your email address in order to receive a receipt. If you don’t want to enter your email, you can toggle the button to “Desativar envio de fatura para o email.”

Send your email address to receive a receipt, CarrisWay app, Photo by Becky Gillespie

On the next screen, you can choose to enter your NIF number or toggle the button off. Then, you can pay by MBWay or by credit or debit card. Both options will ask you to confirm your phone number before you can proceed and make the payment.

Payment options, CarrisWay app, Photo by Becky Gillespie

With the launch of CarrisWay, in addition to the introduction of contactless bank card payments directly at the ticket gates in June 2023, it has never been easier to use the Lisbon transport system. Hopefully, this means that residents who do not live near ticket machines will no longer have to pay to travel to a machine just to recharge, deal with broken ticket machines, or use machines that only accept change. If you don’t have a smart transport card, now is the time to get one with the introduction of CarrisWay.    

Stay up to date
Subscribe To Portugal.com's Newsletter

Receive the latest news, travel information, stories, offers and more!

Invalid email address
Give it a try. You can unsubscribe at any time.
Join our FB group Portugal Travel & Living for all things Portugal and news updates

Related Articles

LEAVE A REPLY

Please enter your comment!
Please enter your name here

Follow Us

405FansLike
297FollowersFollow
159FollowersFollow

Most Popular

Time required to get Portuguese citizenship reduced by 12-18 months

Portuguese residents waiting to apply for citizenship can now breathe a huge sigh of relief! The Portuguese Parliament passed significant amendments on March 5th...

Spain vs Portugal: Which Golden Visa Program is Best?

There has been a lot of talk of Golden Visa schemes over the last few years. Each scheme has different rules and varying levels...

Life After NHR: Latest 2024 Update

Well, there is no doubt that 2023 was a rocky year in Portugal’s rich political history. The year saw changes to the very popular...

Latest Articles